TERMS OF SERVICE

The owner of the webshop papermill.coffee (hereinafter the Webshop) is Masina 20 Kohvimaja OÜ (registration code 14868736), located at Järve tn 2-170, Kristiine, 11314 Tallinn, Harju county.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the online store are indicated next to the products. The price does not include a fee for delivering the goods. All prices of goods sold in the online store are in euros.

The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.

Information about the product is provided in the Webshop directly next to the product.

Forming the order

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:

• Estonian bank links
• Visa/Mastercard card payments
• Apple Pay / Google Pay
• Latvian bank links
• Lithuanian bank links

NB! When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.

Masina 20 Kohvimaja OÜ is the controller of personal data. Masina 20 Kohvimaja OÜ transmits the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.

Payments are mediated by Montonio Finance OÜ. Payment takes place outside the Webshop in a secure environment — when paying with a bank link, in the secure environment of the respective bank, and when paying with a card, in the secure environment of Montonio Finance OÜ. The seller does not have access to the customer's bank and card data. The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.

The owner of the online store is the controller of personal data and transmits the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.

If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

Delivery

Goods are sent to the following countries: European Union

To receive the goods, the buyer has the following options: Omniva, DPD, Smartpost

The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method. Delivery to Estonia, Latvia, and Lithuania is free of charge for all of the above delivery methods when the total order amount (after any discounts have been applied) is 50 euros or more.

In exceptional cases, you have the right to deliver the goods within 45 calendar days.

The right to file a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions, or for a defect that was already present at the time the item was handed over and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect already existed at the time of delivery. It is the Webshop's responsibility to refute this assumption.

In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@papermill.coffee.

The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.

The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing and personal data processing

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.

The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed their wish to do so by entering an e-mail address on the website and has indicated their wish to receive direct marketing notifications.

The buyer can opt out of offers and newsletters sent by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving disputes

If the buyer has complaints about the Online Store, they should be sent to info@papermill.coffee.

If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.

The buyer can contact the European Union's consumer dispute resolution platform.

Last updated 07.09.2026